Telemedicine in SUS: The Connection between Health and Technology


A telemedicine at SUS revolutionized access to health services, combining excellence in care with the power of technology.


Through advanced features, this innovative approach connects doctors, patients and healthcare professionals, breaking geographic barriers and bringing those who are far apart closer together.

This connectivity brings numerous benefits, allowing the expansion of consultations with specialists, speeding up the interpretation of remote exams and offering opportunities for training and professional updating.

It is important to emphasize that, although many technological solutions in the field of telemedicine are available, it is necessary to know how to request this service for free.

Telemedicine at SUS

Since the 1990s, public managers have sought to optimize health services through telemedicine. A significant milestone occurred in 1994, when the Sarah Network launched a pioneering hospital-to-hospital videoconferencing program, enabling the exchange of information.

Over time, several assistance fronts have benefited from communication technologies, including telediagnosis and second medical opinion, which offer specialized support for the diagnosis of complex cases.

Teleconsultation, in turn, makes it possible to carry out anamneses and clinical examinations through telemedicine systems, providing comfort and practicality to patients.

How Telemedicine Appeared in the SUS

In response to the covid-19 pandemic, which imposed social distancing challenges, the federal government created TeleSUS, a teleconsultation service within the SUS, seeking to meet the growing demand for remote medical care.

The Brasil Redes National Telehealth Program is one of the initiatives that have driven telemedicine in the SUS. Through state, intercity and regional centers, the program offers essential services, such as teleconsulting, telediagnosis and tele-education.

This telemedicine revolution democratizes access to quality healthcare across the country, transforming the public health sector and ensuring a promising future for healthcare in Brazil.

How to Book Appointments Online

Making appointments online through SUS may vary depending on the region and the availability of telemedicine services in each location. However, in general, the process can be carried out by following these steps:

  1. Access the official SUS website in your region or search for the health portal of your municipality or state.
  2. Look for “Scheduling Appointments” or “Teleconsultation” options on the website. This option may be available on the homepage or in a specific health services menu.
  3. If necessary, register or login to the system using your personal data and SUS card information, if you have one.
  4. Choose the desired medical specialty for the online consultation. Not all specialties may be available for teleconsultation, but it is possible to check which ones are currently available.
  5. Select the available date and time that fits your schedule.
  6. Confirm the appointment and wait for confirmation, which can be sent by email or text message, depending on the system used.

Important Tips

If teleconsultation is not available at your place of care, it is possible to check if there are health units or hospitals that offer the service in other nearby regions.

It is important to remember that the availability of teleconsultations may vary according to the demand and capacity of each location. Also, not all medical specialties may be available for online care.

If you have any difficulty making an appointment online or have specific questions about how to proceed in your region, it is recommended to contact your local health unit or the SUS call center to obtain appropriate guidance for your case.

How to Apply Through the App

To request online assistance through the SUS (Unified Health System), you can use the application “My DigiSUS”. The app is available for free download in your smartphone's app stores, both for Android and iOS (iPhone) devices.

Here is the step-by-step process to download the application and request online assistance:

  1. Open the app store on your smartphone (Google Play Store for Android or App Store for iOS).
  2. In the search bar, type “My DigiSUS” and look for the application developed by the Ministry of Health.
  3. Click “Install” (Android) or “Get” (iOS) to download the app on your device.
  4. After installation, open the “My DigiSUS” application.
  5. Log in to the application using your CPF and create a password. If you haven't registered yet, follow the instructions to register.
  6. In the application menu, look for the option of “Teleconsultation” or “Online Consultation”. Depending on the region and available services, this option may vary.
  7. Choose the medical specialty for the online consultation and select the available health professional.
  8. Choose the available date and time that best fits your schedule.
  9. Confirm appointment booking online.

Good luck!